Steamforged customer service

This is an ode to Steamforged customer service and how great they are.


I bought a metallic Brisket recently and when I looked at her face my heart was broken: her great grin was not present!

I did not know what to do, so I mini-ranted on facebook (after all, was that not the reason facebook was created to begin with?). Everyone told me to contact customer support (at, they kept saying how good they were. Thus, I send them an email and waited. In less than 6 hours I had a reply back from them asking for a shipping address and that same day the model was sent to me.

steamforgedreplacement model on the left, original on the right.

I have seen good customer service (Privateer Press is good at replacing missing parts), but steamforged are superb, not only in what they do but how fast they are.


  1. Mario March 23, 2016 Reply
  2. Ksiegowa March 24, 2016 Reply
    • midwestwargaming March 24, 2016 Reply
  3. kieszonkowe April 2, 2016 Reply
  4. Ron April 25, 2016 Reply
  5. Tomek April 27, 2016 Reply

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