Steamforged customer service

This is an ode to Steamforged customer service and how great they are.


I bought a metallic Brisket recently and when I looked at her face my heart was broken: her great grin was not present!

I did not know what to do, so I mini-ranted on facebook (after all, was that not the reason facebook was created to begin with?). Everyone told me to contact customer support (at, they kept saying how good they were. Thus, I send them an email and waited. In less than 6 hours I had a reply back from them asking for a shipping address and that same day the model was sent to me.

steamforgedreplacement model on the left, original on the right.

I have seen good customer service (Privateer Press is good at replacing missing parts), but steamforged are superb, not only in what they do but how fast they are.

7 Responses

  1. Mario says:

    Very good text, best regards for Author!

  2. Ksiegowa says:

    I’m really happy to visit your page:-). Good job, best regards!

  3. kieszonkowe says:

    This is really good article:-). Best regards!

  4. Ron says:

    Very nice post, good job:-)! Best regards for you!

  5. Tomek says:

    Well, very nice:-). It was really nice to read you. Best regards

  1. May 31, 2016

    […] customer service in the business. Flynn, a contributor for MidwestWargaming, wrote an article about Steamforged customer service a while ago and I am happy to reiterate his positive opinion because I got to witness it with my […]

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